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Order and Deliveries
Standard Delivery
For NZ Standard Delivery, the cost at the checkout to get your order delivered is $10.00.
Our carrier delivers between 7.30am and 10pm.
The courier will try to find a safe, dry place to leave your parcel.
Alternatively they'll leave a calling card with the details on how to re-arrange delivery, or depending on the courier a re-delivery attempt may be made without contact.
We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
Orders are delivered within 4-7 business days of dispatch.
We may ship from multiple locations, and we will send dispatch notification when all parcels have been sent. Parcels may come from any of our warehouses within Australia, or the UK.
If your order hasn’t arrived by the estimated delivery date, don’t worry — we’re here to help! Before reaching out to us, try the following quick checks:
1. Track your order
Click the tracking link in your dispatch email to see the latest delivery updates from the courier.
2. Check your account details
Sign in to your account and double-check that your delivery address and contact details are correct.
3. Look around your property
If you weren’t home at the time of delivery, the courier may have:
- Left your parcel in a safe place (e.g. porch, garage, garden shed)
- Delivered it to a neighbour
Still can’t find it?
Contact our Customer Service team with your order number and we’ll look into it right away.
Once an order's been completed we are unable to change your delivery address.
If the address is incorrect and the order hasn’t been dispatched yet, please contact our Customer Service team as soon as possible — we may be able to help by cancelling the order so you can place a new one with the correct details.
Once your order has been placed, we’re unable to make any changes to the items, including size, colour, or style.
If you no longer want the item, you’re welcome to return it once it arrives by following our Returns Process, and then place a new order with your preferred size or colour.
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