JD Sports

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Frequently Asked Questions

Can I change the delivery address?

Once an order's been completed we are unable to change your delivery address.

Please contact us if you wish to cancel your order.

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How do I use a promotional code?

Promotions apply automatically at checkout.

If you have a discount code or promotional code it has to be entered in the box which states 'Enter code here', enter your promotion code and click the 'Apply' button.

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What is a Cookie?

A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.

For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.

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Can I exchange my item?

At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

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Can I track my order?

Yes, we will send you tracking information for your order via email. Please allow up to 12 hours from receiving this for the parcel to be trackable with our carrier.

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Part of my order is missing?

We ship from multiple locations and your order may be split across multiple consignments and may not all arrive at the same time.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. We will refund any payment taken for items not sent.

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What payment methods can I use?

You can use any of the cards listed below to pay for your order.

Visa, Visa Electron, Mastercard, Maestro, Afterpay. You can also use PayPal to shop with us.

We take security very seriously so rest assured when you enter any of your details they'll be safe with us.

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Where is my order?

If your order has not arrived by the estimated delivery date we're here to help. Before contacting us it's worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can't find your parcel contact our Customer Service team quoting your order number.

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Can I cancel my order?

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.