Privacy Policy

Instore

-Billing information and payment method (where you buy products)

-Information about the purchases you make (where you use the JD Status App instore)

-Your image on our CCTV/body worn cameras

Other places

- Information about any complaints, queries, rights requests and comments that you make and details of our interactions

- Information you add to forms (e.g. contact forms or competition entry forms)

- If you wish to provide it and where we make it available, information to confirm your eligibility as a member of a group which may qualify for discounts or other benefits – subject to terms and conditions

- Information about yourself that you publish on social media or provide to social media platforms, including where you tag us, and the content of any messages that you send to us on our social media channels

- Information about you from third parties, including other companies e.g. brand partners, companies within the JD Sports group of companies, retail analytics companies, consumer insight companies, credit reference agencies, social media platforms, identity attribute verifiers, and other publicly available sources

- Information about you when you decide to take part in promotions, surveys and loyalty programmes

Why do we collect it?

- To provide you with products, discounts, promotions, loyalty programmes and services including our websites and apps. There are also times when we will partner with other select trusted companies (we call these ‘brand partners’) to bring new promotions, new products, offers, experiences and loyalty programmes to our customers

- To communicate with you, respond to queries and complaints and improve our business

- We combine personal data that we get from other sources with personal data you give to us. We use some of the information about you to build a picture of you (this is sometimes called profiling). We also use your information to advertise and produce reports so we can improve and develop our websites, apps, products and services and tailor our marketing to you. We use information that we learn about you such as your gender, preferences, hobbies, interests, purchase history and how you react to the marketing we send you to make sure the marketing you receive from us and the way our websites and mobile apps are displayed to you are appropriate and tailored to you

- We will receive your personal data from other companies or provide it to other companies if we merge with or acquire another business or if we work with our trusted brand partners to link the account you hold with us to the account you have with the other brand and to share information about your purchases with a brand partner where you have purchased that brand’s products and have asked us to link your accounts

- We will also collect or produce non-personally identifiable information (that is, information that does not identify you) that we will use to look at how our customers like to shop and improve our online and instore experiences for our customers as a whole

- You do not have to provide your personal data to us, however, without it, we may not be able to fulfil your order, provide other services to you or respond to your queries

Cookies and tracking

When you access JD New Zealand websites, social media pages and/or mobile apps, we may use cookies to track your use of the services so that we can provide you with the best possible shopping experience. A cookie is a small piece of data that a website sends to your browser that may be stored on your system. Some information/services may be unavailable if you chose to disable your browser from accepting cookies.

We may use the information generated by cookies to:

- Track traffic patterns to and from the relevant website

- Ensure any content (which may include any advertising) is being shown to the most appropriate person and enable us to serve targeted advertising to you (on our website and elsewhere)

By using the services you consent to the storing and accessing of cookies or other information on your device in connection with your use of the website.

Who do we share it with?

- We do not, and will not, sell any of your information to any third party, including your name, address, email address or financial information

-We do share your information with select trusted third parties including brand partners to enable us to provide our products and services to you, to send marketing and to improve our business

Where do we store it and how long for?

- We will only keep your information for as long as is necessary to do the things that we collected it for

- We tend to keep your personal data for 6 years from collection but sometimes we will only hold it for a much shorter period

- We will keep it for longer if the law requires us to

- Where we store your data in the UK or in the European Economic Area (EEA), we will sometimes transfer it outside of the UK and EEA but only where we have taken steps to give it extra protections that are required by the law

How do we keep it safe?

- Using the internet to send information can never be completely and utterly secure. We will always do our best to protect your data, but we cannot guarantee the security of your data that you send to our websites and mobile apps. You send it at your own risk

- Once we have received your information, we will use strict procedures and security features to try and keep it safe

What rights do you have?

- to request access to your personal data

- to ask us to rectify your personal data

You may contact us using this link Privacy Request Form if you wish to exercise any of these rights. In some cases, we won’t be able to carry out your request, in which case we will contact you to explain why.

What if you have a complaint?

Contact us using the details below and we will do our very best to sort out the problem. If you’re still unhappy after that, you can also contact the Office of the Privacy Commissioner at PO Box 10 094, Wellington 6143 or by visiting www.privacy.org.nz.

Our contact info

Privacy.Support@jdplc.com / JD Sports Fashion Group plc, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, United Kingdom

New Zealand Customer Service contact details:

Email: customercare@jdsports.co.nz

Tel: +64 3 661 4855