Contact Us

Please note, we will be closed over the public holiday weekend and will respond to all enquiries from Tuesday, 22 April 2025.
Our Customer Care Team are doing the best they can to assist you.

We ask that you please wait 7-10 days after you’ve received a dispatch confirmation before you enquire about your order.

By Email
Our email address is customercare@jdsports.co.nz.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on +64 3 661 4855.
Our Customer Care team are available Monday to Friday 10:00am to 9:00pm. Saturday 10:00am – 5:00pm NZST.

Via WhatsApp
Call or message our WhatsApp number on +64 3 661 4855.

On Facebook
Contact our dedicated Social Customer Care team on Facebook @jdsportsnewzealand. Ensure you include your order number for a quicker resolution.

How to complain if something goes wrong

Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.

Email us at customercare@jd-sports.co.nz

By Post:
JD Sports Customer Care Department
Campus Business Park
Unit C1-350 Parramatta Road
Homebush West, NSW , Australia
2140

Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com