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Order & Delivery
Order & Delivery
Frequently Asked Questions
- If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still can’t find your parcel contact our Customer Service team quoting your order number.
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
- Once an order's been placed we unable to add or change or amend any products from your order.
- Once an order's been completed we unable to change your delivery address.
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
- We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
- You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
Visa, Visa Electron, Mastercard, Maestro, PayPal & LayBuy.
We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
- Most promotions apply automatically at checkout.
If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.
Still have questions? Don't worry...We're here to help
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- Call us on: +64 3 661 4855
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Visit our corporate website at www.jdplc.com Copyright © 2024 JD Sports All rights reserved.
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