JD Sports

Trending Searches

Trending Searches

Home > Help

How can we help?Find the right answer

Order and Deliveries

See All

Products and Stock

See All

Returns and Refunds

See All

Customer Feedback Survey

See All

Other

See All

Payments and Promotions

See All

Frequently Asked Questions

Can I change the delivery address?

Once an order's been completed we are unable to change your delivery address.

If the address is incorrect and the order hasn’t been dispatched yet, please contact our Customer Service team as soon as possible — we may be able to help by cancelling the order so you can place a new one with the correct details.

Did this answer your question?

How do I use a promotional code?

Promotions apply automatically at checkout.

If you have a discount code or promotional code it has to be entered in the box which says 'Enter code here', enter your promotion code and click the 'Apply' button.

Did this answer your question?

How long will my order take to arrive?

Orders are delivered within 4-7 business days of dispatch.

We may ship from multiple locations, and we will send dispatch notification when all parcels have been sent. Parcels may come from any of our warehouses within Australia, or the UK.

Did this answer your question?

What is your Returns Policy?

Free Returns in store

You can easily return your order in store for free! Simply take the items you want to return to one of our stores, with proof of purchase. Find a store Note: If you purchased using an in-store kiosk, return your order to the same JD Store for a refund. This will need to be made to the original payment type.

You can also return to us by post up to 30 days after your item is delivered.

1. Simply fill out our returns form found here and enclose it with the items. If you do not have access to a printer, insert a piece of paper with your return details.

2. Mail your return to:

JD Sports Returns Centre 25 Timberly Road Māngere Auckland, 2022

Note: Returns to this address must be posted by courier. We will not accept returns in person. We recommend using a service with a tracking number to help prevent lost packages as the goods are the customer's responsibility until accepted back by us.

The item must be returned in its original condition including its original packaging and must not be marked, labelled, damaged, or taped.

3. Once we receive your return, we will send you a confirmation email.

4. Please allow up to 10 business days for your refund to be processed.

JD Sports reserves the right to refuse a refund or exchange for any order if there are reasonable grounds to believe that the purchase was made for resale or unauthorised distribution, except where such refusal would contravene your rights under Consumer Law.

See clause 8 of our Terms and Conditions for the full terms available here.

Did this answer your question?

Can I exchange my item?

At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

Did this answer your question?

Can I track my order?

Yes, we will send you tracking information for your order via email. Please allow up to 12 hours from receiving this for the parcel to be trackable with our carrier.

Did this answer your question?

Part of my order is missing?

We ship from multiple locations and your order may be split across multiple consignments and may not all arrive at the same time.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. We will refund any payment taken for items not sent.

Did this answer your question?

Where is my order?

If your order hasn’t arrived by the estimated delivery date, don’t worry — we’re here to help! Before reaching out to us, try the following quick checks:

1. Track your order

Click the tracking link in your dispatch email to see the latest delivery updates from the courier.

2. Check your account details

3. Look around your property

If you weren’t home at the time of delivery, the courier may have:

Left your parcel in a safe place (e.g. porch, garage, garden shed)
Delivered it to a neighbour

Still can’t find it?

Contact our Customer Service team with your order number and we’ll look into it right away.

Did this answer your question?

Can I cancel my order?

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.

Did this answer your question?

What are your hours of delivery?

Our carrier delivers between 7.30am and 10pm.

The courier will try to find a safe, dry place to leave your parcel.

Alternatively they'll leave a calling card with the details on how to re-arrange delivery, or depending on the courier a re-delivery attempt may be made without contact.